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WORK SKILLS ESP English for Airline Professionals Articles Selection

Article: Airport Careers

London City Airport at website presents the publication entitled “Airport Careers”. This publication aims to give us an idea of career opportunities available at an airport, such as pilots, air cabin crew, the airport operator, airlines, retailers, catering companies, national air traffic services, customs and immigration, handling agents, etc. This publication describes a variety of jobs, and the qualifications, skills and experience required to do these.

Article: An Introduction to Careers in Flight Attending

The International Travel College of New Zealand at website presents the information pack about an introduction to careers in flight attending. This information pack will provide us with a useful overview on the flight attending role in today’s airlines of the world, and also explains the process involved in applying for a position with an airline.

Article: Flight Attendant Interviews Made Easy

Tom Reincke, the author of Flight Attendant Interviews Made Easy manual for website presents a wide variety of articles, such as the objective of an airline interview, flight attendant requirements and employment law, attributes of a great flight attendant, your interview and working boundaries as defined by law, dressing to impress for your interview, submitting your application, etc.

Article: Complaint Handling Process

Gold Coast Airport for website presents an article about complaint handling process.

Article: Flying High in a Competitive Industry Cost-Effective Service Excellence at Singapore Airlines

Loizos Heracleous, Jochen Wirtz, and Nitin Pangarkar, the author of Flying High in a Competitive Industry Cost-Effective Service Excellence at Singapore Airlines book for McGraw-Hill present an article about managing people effectively to deliver sustained service excellence.