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WORK SKILLS ESP  English for Airline Professionals Expressions Selection |
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English for Airline Staff
http://skystudy.think4u-tech.com website presents vocabulary and expressions about English for airline staff in various topics of content: airline vocabulary, checking in passengers, airline announcements - pre-boarding announcement, final boarding announcement, pre-flight announcement, captain's announcement, safety briefing.
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Welcome Aboard
Yoshito Miyosawa and James Webb, the authors of Welcome Aboard student’s book at www.qqeng.com website present useful phrases and vocabulary when going aboard in a variety of situations: at the airport - at the information desk, at the check-in desk, at the gate, on the plane – talking to a flight attendant, captain’s announcement on the plane, In-flight service director’s announcement, talking about problems on board, entering the UK - at passport control, going through customs.
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Booking a Flight
www.english-bell.com website presents a conversation about booking a flight between a customer service agent and a passenger.
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Complaints and Disruptive Passengers
National Geographic Learning and Cengage Learning at http://ngl.cengage.com website present useful phrases and vocabulary about complaints and disruptive passengers in various topics of content: responding to passenger complaints, dealing with complaints about other passengers, managing disruptive passengers, etc.
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At the Baggage Claim and Lost Luggage
http://esllibrary.weebly.com website presents vocabulary and expressions about baggage claim and lost luggage. We can also practice a dialogue between a passenger and a baggage agent about baggage claim and losing luggage.
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In the Airport
www.stickyball.net website presents useful vocabulary commonly used in the airport.
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