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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com MEMBER LOGIN Username Password   = Personable = Honest = Responsible = Able = Noble = Accountable = Kind = Healthy = Outstanding = Neat     WORK SKILLS ESP English for Customer Care Articles Selection Article: Telephone Etiquette and Customer Service BYU-IDAHO Human Resources at www.byui.edu website presents training materials for BYU-Idaho employees about telephone etiquette and customer service. Article: Handling Difficult Customer Encounters Christy Street, the manager of Davinco, Inc. at http://highered.mcgraw-hill.com website presents an article about handling difficult customer encounters. Article: A Guide to Complaints Handling and Public Enquiries Efficiency Unit, The Government of the Hong Kong Special Administrative Region at www.eu.gov.hk website presents a guide to complaints handling and public enquiries. The guide has a variety of contents, such as an effective complaints handling system, handling the initial contact, investigating a complaint, providing a good quality response, handling repeated complaints, etc. Article: The Customer Service Pocket Book Tony Newby & Sean McManus at http://www.liquidizer.demon.co.uk website write the pocket book entitled “The Customer Service Pocket Book”. In the book, we will find the article about empowering great customer service. Article: Take the Fear Out of Handling Complaints Pam Simos of Five Star Training at www.five-startraining.com website advises a simple seven-step solution to successfully handling complaints. Article: Increase Customer Satisfaction and Retention through Customer Alignment Legrand CRM Software at www.legrandcrm.com website presents an article about increase customer satisfaction and retention through customer alignment.

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