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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com MEMBER LOGIN Username Password   = Personable = Honest = Responsible = Able = Noble = Accountable = Kind = Healthy = Outstanding = Neat     WORK SKILLS ESP English for Customer Care Exercises Selection Exercise: A Good Collection of Customer Care Exercise www.eslflow.com website collates a variety of exercises that helps us to improve customer service skills. We can read the description and click on the title of the exercise below to practice. Making Polite Requests www.eslflow.com website helps us practice useful expressions about making polite requests. Exercise: A Good Collection of Customer Care Exercise Complaints & Responses (with modals & passives) www.eslflow.com website helps us practice using modals and the passive tense for the solutions to complaints Exercise: A Good Collection of Customer Care Exercise Consumer Complaint Menu Role Play www.eslflow.com website helps us practice useful phrases and vocabulary about consumer complaint by using role play activities. Exercise: Dealing with Customer Complaints and Incidents The Seafood Training Academy and Seafish at www.seafoodacademy.org helps us practice dealing with customer complaints and incidents. Exercise: Check Your English Vocabulary for Leisure, Travel, and Tourism Rawdon Wyatt for A&C Black Publishers Ltd. writes the vocabulary workbook entitled “Check Your English Vocabulary for Leisure, Travel and Tourism”. In the workbook, we can practice a lot of vocabulary exercises for dealing with complaints: what has gone wrong? Exercise: Dealing with Complaints Phrases Politeness Alex Case for www.usingenglish.com website helps us practice useful phrases and vocabulary about dealing with complaints and politeness. Exercise: Dealing with Complaints- Step by Step Practice Alex Case for www.usingenglish.com website presents a step by step practice about dealing with complaints.

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