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WORK SKILLS ESP English for Customer Care Video Selection

Video: What is Customer Courtesy?

Barbara Khozam, Customer Service Expert, Speaker & Author for website by Demand Media explains what customer courtesy is.

Video: e-learning - Customer Service Training Course e-learning website presents customer service and telephone skills about 5 forbidden phrases.

Video: America’s Favorite Customer Service Training

Nancy Friedman, Customer Service Expert, for website explains guidelines and helpful hints on how to handle the irate, rude, unhappy, and abrasive customers.

Video: Top 6 Ways to Get an Angry Customer to Back Down website presents the video which explains 6 quick tips to help the customer service agents diffuse anger and create calm with unhappy customers.

Video: Dealing With Angry Customers

Jay Taylor for website presents this training video which demonstrates a simple face-to-face method for dealing effectively with angry customers.

Video: 4 Magic Phrases You Can Use to Respond to ANYTHING

Dan O’Connor, Communication expert and motivational keynote speaker, for website presents the video which we can improve our professional communication skills. In this online communication training video, we'll learn the four magic power phrases we can use to respond to anything.

Video: Business English Vocabulary – CUSTOMER or CLIENT?

Rebecca for website presents this English lesson with a quiz. In this lesson, Rebecca teaches us the difference between customer and clients.

Video: Learn Business English: Customer Satisfaction, Customer Service, to Retain, and Customer Retention

Teacher Phil for website presents this business English lesson which explains useful words: customer satisfaction, customer service, to retain, and customer retention.