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ENGLISH FOR SPECIFIC PURPOSES FOR CAREER SUPPORT KNOWLEDGEBASE
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= Personable
= Honest
= Responsible
= Able
= Noble
= Accountable
= Kind
= Healthy
= Outstanding
 
 
WORK SKILLS ESP English for Customer Care Expressions Selection

Perfect Phrases for Customer Service: 101 Customer Service Training Scripts for Handling Any Situation

Robert Bacal for McGraw-Hill at http://www.saigontre.com website presents an e-book entitled “Perfect Phrases for Customer Service: 101 Customer Service Training Scripts for Handling any Situation”. We will find useful phrases and vocabulary for customer service in several topics of content such as succeeding at customer service, dealing with specific customer situations, etc.

Powerful Phrases for Effective Customer Service

Excerpted from Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results by Renée Evenson, we could learn many communicating powerful phrases of customer service: sample phrases of welcome, sample phrases of courtesy, etc.

Dealing with Conflict and Complaints

MTD Training, the author of Dealing with Conflict and Complaints e-book at http://promeng.eu website presents useful phrases and vocabulary about basic skills for dealing with conflicts and complaints: listening skills, effective communication skills, problem solving skills, interpersonal skills, persuasion skills, etc.

Customer Service Training Manual

University of Cambridge, Darwin Initiative, and Socioeconomics of Sustainable Insect Farming in Papua New Guinea at www.geog.cam.ac.uk website present a customer service training manual. In the manual, we will find useful phrases and vocabulary for customer service training in various topics of content: introduction to customer service, customer service in the 21st century, conversations over the telephone, communicating with the unsatisfied customer, solving the customer’s problems, follow-up with the customer, etc.
 

 


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